Refund policy

Returns & Refund Policy

All sales are final.
As a small business that operates with a print partner, each item is made just for you when you order it. Because of this, we do not accept returns or exchanges.

Order Issues

If your order arrives damaged, defective, or incorrect, please contact us within 15 days of delivery at hi@projectmadenew.com with your order number and photos of the issue. We’ll make it right as quickly as we can.

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Refunds (If Applicable)

If a refund is approved for a damaged or incorrect item, it will be processed back to your original payment method. Please allow some time for the refund to reflect, depending on your payment provider.

Late or Missing Refunds

If you haven’t received a refund yet:

1. Recheck your bank account.

2. Contact your credit card company—refunds may take time to post.

3. Contact your bank—there is often processing time before a refund appears.

If you’ve done all of the above and still haven't received your refund, please email us at hi@projectmadenew.com.

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Sale Items

Only regular-priced items are eligible for a refund if approved. Sale items are not refundable.

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Exchanges (If Applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us at hi@projectmadenew.com within 15 days of receiving your order.